{"id":7339,"date":"2025-11-24T08:29:34","date_gmt":"2025-11-24T08:29:34","guid":{"rendered":"https:\/\/canamek.com\/?page_id=7339"},"modified":"2025-11-24T09:03:32","modified_gmt":"2025-11-24T09:03:32","slug":"support","status":"publish","type":"page","link":"https:\/\/canamek.com\/fr\/support\/","title":{"rendered":"Support et service"},"content":{"rendered":"<h2>Support &amp; Service<\/h2>\n<p>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img loading=\"lazy\" decoding=\"async\" width=\"640\" height=\"640\" src=\"https:\/\/canamek.com\/wp-content\/uploads\/2025\/11\/Service.jpg\" alt=\"\" srcset=\"https:\/\/canamek.com\/wp-content\/uploads\/2025\/11\/Service.jpg 1000w, https:\/\/canamek.com\/wp-content\/uploads\/2025\/11\/Service-300x300.jpg 300w, https:\/\/canamek.com\/wp-content\/uploads\/2025\/11\/Service-150x150.jpg 150w, https:\/\/canamek.com\/wp-content\/uploads\/2025\/11\/Service-768x768.jpg 768w, https:\/\/canamek.com\/wp-content\/uploads\/2025\/11\/Service-600x600.jpg 600w, https:\/\/canamek.com\/wp-content\/uploads\/2025\/11\/Service-100x100.jpg 100w\" sizes=\"auto, (max-width: 640px) 100vw, 640px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/p>\n<p data-start=\"329\" data-end=\"581\">At Canamek, we are committed to ensuring that your equipment continues to operate reliably long after purchase. Our support team is available through multiple communication channels, and we work to resolve issues as quickly and efficiently as possible.<\/p>\n<p data-start=\"583\" data-end=\"698\">Whether you need technical guidance, troubleshooting, or repair services, we\u2019re here to help every step of the way.<\/p>\n<h3 data-start=\"741\" data-end=\"770\"><strong data-start=\"745\" data-end=\"770\">How We Can Assist You<\/strong><\/h3>\n<p data-start=\"772\" data-end=\"833\">You can receive support through any of the following methods:<\/p>\n<ul data-start=\"835\" data-end=\"1242\">\n<li data-start=\"835\" data-end=\"943\">\n<p data-start=\"837\" data-end=\"943\"><strong data-start=\"837\" data-end=\"854\">Email Support<\/strong> \u2013 Send us the details of your issue, and our team will guide you through the solution.<\/p>\n<\/li>\n<li data-start=\"944\" data-end=\"1033\">\n<p data-start=\"946\" data-end=\"1033\"><strong data-start=\"946\" data-end=\"966\">WhatsApp Support<\/strong> \u2013 Quickly reach us for real-time assistance and troubleshooting.<\/p>\n<\/li>\n<li data-start=\"1034\" data-end=\"1128\">\n<p data-start=\"1036\" data-end=\"1128\"><strong data-start=\"1036\" data-end=\"1053\">Phone Support<\/strong> \u2013 Speak directly with a technician to diagnose and resolve your problem.<\/p>\n<\/li>\n<li data-start=\"1129\" data-end=\"1242\">\n<p data-start=\"1131\" data-end=\"1242\"><strong data-start=\"1131\" data-end=\"1149\">Remote Desktop<\/strong> \u2013 Our specialists can securely access your system and attempt to resolve the issue remotely.<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1244\" data-end=\"1370\">If the issue cannot be fixed through these methods, an onsite technician can be dispatched <strong data-start=\"1335\" data-end=\"1369\">based on applicable conditions<\/strong>.<\/p>\n<h3 data-start=\"1424\" data-end=\"1461\"><strong data-start=\"1428\" data-end=\"1461\">Parts Replacement Eligibility<\/strong><\/h3>\n<p data-start=\"1463\" data-end=\"1717\">All parts and components are eligible for replacement for up to <strong data-start=\"1527\" data-end=\"1553\">6 years after purchase<\/strong>, provided the customer covers the associated costs.<br data-start=\"1605\" data-end=\"1608\" \/>Our team will evaluate the faulty component and inform you of availability, pricing, and replacement options.<\/p>\n<noscript class=\"ninja-forms-noscript-message\">\n\tNotice: JavaScript is required for this content.<\/noscript>\n<div id=\"nf-form-2-cont\" class=\"nf-form-cont\" aria-live=\"polite\" aria-labelledby=\"nf-form-title-2\" aria-describedby=\"nf-form-errors-2\" role=\"form\">\n\n    <div class=\"nf-loading-spinner\"><\/div>\n\n<\/div>\n        <!-- That data is being printed as a workaround to page builders reordering the order of the scripts loaded-->\n        <script>var formDisplay=1;var nfForms=nfForms||[];var form=[];form.id='2';form.settings={\"ninjaForms\":\"Ninja Forms\",\"changeEmailErrorMsg\":\"Please enter a valid email address!\",\"changeDateErrorMsg\":\"Please enter a valid date!\",\"confirmFieldErrorMsg\":\"These fields must match!\",\"fieldNumberNumMinError\":\"Number Min Error\",\"fieldNumberNumMaxError\":\"Number Max Error\",\"fieldNumberIncrementBy\":\"Please increment by \",\"fieldTextareaRTEInsertLink\":\"Insert Link\",\"fieldTextareaRTEInsertMedia\":\"Insert Media\",\"fieldTextareaRTESelectAFile\":\"Select a file\",\"tableInsertRowAbove\":\"Insert Row Above\",\"tableInsertRowBelow\":\"Insert Row Below\",\"tableInsertColumnLeft\":\"Insert Column Left\",\"tableInsertColumnRight\":\"Insert Column Right\",\"tableDeleteRow\":\"Delete Row\",\"tableDeleteColumn\":\"Delete Column\",\"tableDeleteTable\":\"Delete Table\",\"tableLegacyNotice\":\"This content has tables in the old editor format. 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